Privacy Policy
Effective Date: 1st April,2025
At Dhulai Laundry & Dry Cleaning Services, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you use our services through our website, WhatsApp, mobile applications, or through third-party platforms like Quick Dry Cleaning (QDC).
1. Information We Collect
We may collect the following personal information:
Name
Contact information (phone number, email)
Address and location details for pickup & delivery
Payment details (for billing and transaction purposes)
2. How We Collect Information
We collect your data through:
WhatsApp communication
Website or mobile forms
Our CRM and order management software (Quick Dry Cleaning)
In-person interactions at our outlets
3. Use of Information
We use your information to:
Process orders and manage pickup/delivery
Provide customer support
Send order updates and service notifications
Improve our services
Send occasional marketing messages (via SMS, WhatsApp, or email)
4. Sharing Your Information
We do not sell or rent your personal information. However, we may share your data with trusted third-party service providers (such as payment gateways, delivery partners, and software providers like QDC) strictly for the purpose of operating our services.
5. Data Security
We implement industry-standard measures to safeguard your data against unauthorized access, misuse, or disclosure. While no system is 100% secure, we strive to protect your information through secure platforms and best practices.
6. Marketing & Communication
By using our services, you agree to receive transactional and promotional communications via WhatsApp, SMS, or email. You may opt out of marketing messages anytime by contacting us.
7. Your Rights
You may request to:
Access the personal data we hold about you
Correct any inaccuracies
Request deletion of your data (subject to legal obligations)
8. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with the updated effective date.
9. Contact Us
For any questions regarding this Privacy Policy or your data, please contact us at:
📞 9667377069
📞 8130233001
📍 Dhulai – Laundry & Dry Cleaning Services
Sector 49 & DLF Supermart-1, Sector 43, Gurugram
✉️Dhulai891@gmail.com
